Responsible Disclosure Policy

Last Updated: August 14, 2024

Data security is a top priority for Namespace, and we believe that working with skilled security researchers can identify weaknesses in any technology. If you believe you’ve found a security vulnerability in our service, please notify us; we will work with you to resolve the issue promptly.

Disclosure Policy

If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at security@namespacelabs.com. We will acknowledge your email within one week. Please provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within ten business days of disclosure. Make a good-faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Namespace service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

Exclusions

Namespace is providing this service to help ensure a safe and secure environment for all of its users. As such, any users believed to be engaging in the below activities will have their user credentials immediately deactivated.

While researching, we’d like you to refrain from:

• Denial-of-Service (DoS)
• Spamming
• Social engineering or phishing of Namespace’s employees or contractors
• Any attacks against Namespace’s physical property or data centers

This policy applies to the services provided by Namespace under cloud.namespace.so and to any other subdomains or services associated with Namespace. We do not accept reports for vulnerabilities solely affecting our marketing website (www.namespace.so) which contains no sensitive data.

Thank you for helping to keep Namespace and our users safe!

Contact

Namespace is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at security@namespacelabs.com.